University of Toronto's Online IT Service Catalogue
How would we design a complex catalogue that caters to multiple user groups?
TEAM
Solo Project,
University of Toronto,
Co-op at Enterprise and
Solutions Integration (EASI)
UX Team
ROLE
UX Researcher
Idea Generation
Requirements Analysis
Prototyping
User Testing & Evaluation
I was hired as a UX designer to look into the University Service Catalogue (USC), an online catalogue for all of the University’s IT services available to students, staff, faculty and alumni at the University of Toronto. Given the breadth and scope of online services available, the site was redesigned with ease of navigation in mind - namely, how might users get to relevant services quickly? This involved categorizing and describing services in a way that was easy to understand regardless of audience type, as well as improved information retrieval with the site's search system.